Frequently Asked Questions

How does the cooling mat work?

The mat uses advanced cooling fiber that absorbs body heat and lowers the surface temperature on contact. No water or electricity is needed — it works automatically.

Is it safe for my pet?

Yes! The mat is made with non-toxic, pet-safe materials. There is no gel, no chemicals, and no electricity involved.

Can I wash it?

Absolutely. Both mats are machine washable. Use cold water and a gentle cycle. Air dry for best results.

What size should I choose?

The large mat (22" x 28") is ideal for dogs and cats between 10–40 lbs. The small mat (16" x 20") is perfect for cats, kittens, and small dog breeds under 15 lbs.

How long does shipping take?

Orders ship within 1–3 business days. You can expect delivery within 5–10 business days across the US.

Do you offer returns?

Yes! We have a 30-day satisfaction guarantee. If you’re not happy with your purchase, contact us and we’ll make it right.

Can it be used outdoors?

Yes! The mat is portable and foldable, making it great for the beach, the park, car trips, and any outdoor activity.